Privacy Policy
1. Controller
Drum Dream Lab – AVP Business Group
Address: Rue de la Prévôté, 2740 Moutier, Switzerland
Email: contact@drumdreamlab.com
Company registration number: CHE-344.623.509
2. Personal Data We Collect
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Account & Order Data: name, email, billing/shipping address, phone number, order history.
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Payment Data: transaction details (handled by Shopify Payments, PayPal, Stripe). We do not store your full payment details.
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Device & Usage Data: IP address, browser type/version, operating system, referral source, pages visited, time spent on site.
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Marketing Data: preferences, newsletter subscription status, campaign tracking.
3. How We Collect Data
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Directly from You: when you register, place an order, subscribe to our newsletter, or contact us.
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Automatically: via cookies and similar technologies as you browse our site.
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Third-Parties: Shopify, payment processors, analytics and marketing platforms (see section 6).
4. Use of Your Data
We use your personal data to:
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Process and fulfill your orders.
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Communicate with you about your order, account, and support inquiries.
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Send you marketing emails (with your consent).
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Analyze site usage and improve our products and services.
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Prevent fraud and maintain security.
5. Cookies & Tracking Technologies
We use cookies and similar tools in three categories:
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Essential Cookies (required for basic site functionality, e.g., session cookies, cart cookies).
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Performance & Analytics Cookies (to understand site usage and improve performance; e.g., Shopify Analytics, Google Analytics).
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Marketing Cookies (to deliver relevant ads and track campaign performance; e.g., Facebook Pixel, Google Ads).
You can manage or disable cookies via your browser settings, but note that disabling essential cookies may affect site functionality.
6. Third-Party Services
We share data with:
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Shopify: e-commerce platform and hosting.
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Payment Processors: Shopify Payments, PayPal (for transaction processing).
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Analytics & Marketing: Google Analytics, Facebook Pixel, Klaviyo/Mailchimp (for email marketing).
Each third party has its own privacy policy; please review them for details on how they handle your data.
7. Data Retention
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Account & Order Data: retained for up to 7 years to comply with accounting and tax regulations.
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Marketing Data: retained until you unsubscribe or for a maximum of 3 years.
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Analytical Data: aggregated/anonymized data retained indefinitely; raw logs retained for up to 24 months.
8. International Data Transfers
Your data may be transferred to and processed in Switzerland and other countries where our service providers are located. We ensure appropriate safeguards (e.g., Standard Contractual Clauses) are in place.
9. Your Rights
Under applicable law (e.g., GDPR, Swiss FADP), you have the right to:
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Access and obtain a copy of your personal data.
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Rectify inaccurate data.
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Erase your data (“right to be forgotten”), subject to legal retention requirements.
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Restrict or object to processing.
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Data portability.
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Withdraw consent at any time (for marketing).
To exercise any of these rights, contact us at contact@drumdreamlab.com. You may also lodge a complaint with your local data protection authority.
10. Security
We implement reasonable technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. However, no online transmission is 100% secure.
11. Children’s Privacy
Our site is not directed to children under 16. We do not knowingly collect personal data from minors. If you are a parent or guardian and believe we have collected a child’s data, please contact us to have it removed.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date below will reflect the most recent changes. We encourage you to review this page periodically.
Last updated: 26.05.2025
13. Contact
If you have any questions or concerns about this policy or our data practices, please contact:
Email: contact@drumdreamlab.com
